Exchange & Return Policy - New Wheels

1. Eligibility for Exchange or Return

New Wheels ensures every tyre sold is brand new, authentic, and checked for quality.

An exchange or return may be accepted in these specific cases:

• The tyre has a manufacturing defect (verified by the brand or supplier).
• The customer received a different size or model than what was ordered.
• The tyre was damaged during delivery or installation at our shop.

2. Time Limit for Exchange Requests

• All exchange or return requests must be made within 7 days of purchase.
• After this 7-day period, the manufacturer's warranty will apply (if available).

To initiate a request, contact us via:

• Call: +92 321 2190002
• WhatsApp: Click here to message us
• Email: support@newwheels.pk

3. Tyre Inspection Process

• Every returned or exchanged tyre must undergo a quality inspection.
• Our technician will verify tread depth, usage marks, and physical condition.
• If a defect is confirmed to be manufacturing-related, an exchange will be processed.
• For brand-related issues, we will coordinate directly with the manufacturer (examples: General Tyre, Yokohama, Lenston, etc.).
• The inspection process takes 2-6 working days.

4. Non-Returnable Items

For safety and warranty reasons, the following items are not eligible for exchange or return:

• Tyres that have been driven on, even for a short distance.
• Used or second-hand tyres purchased at a discounted rate.
• Tyres damaged due to potholes, overloading, misalignment, or accidents.
• Products installed or modified outside New Wheels' facility.

5. Refund Policy

• If an exchange is not possible, a refund may be considered under special conditions.
• Refunds are processed only after product verification and approval.
• Refunds are issued via bank transfer within 7-10 business days.
• Any shipping or installation charges are non-refundable.
• A 10% restocking fee may apply if the tyre was ordered specifically for the customer.

6. Warranty Claims

All tyres sold at New Wheels come with manufacturer warranties (where applicable).

Warranty coverage typically includes:

• Manufacturing defects
• Structural or material faults

To claim warranty, you must present the original Invoice and tyre Inspection report.

Warranty decisions are subject to the manufacturer's assessment and policies.

7. Customer Responsibilities

To ensure smooth processing of your exchange or return:

• Keep your Invoice and purchase details safe.
• Do not use or install tyres before verifying the correct size and model.
• Report issues Immediately with clear pictures and details.

This helps us verify and resolve your issue quickly.

8. Our Commitment

At New Wheels, we believe in fair dealing, transparent pricing, and customer-first service.

Our goal is to make your tyre purchase safe, easy, and trustworthy — whether you buy from our shop or online.

We only sell authentic tyres from trusted brands, ensuring you always get value and safety for your vehicle.

9. Contact Us

If you have any questions about our Exchange & Return Policy, feel free to contact our support team.

Phone: +92 321 2190002

Email: support@newwheels.pk

Website: www.newwheels.pk

WhatsApp: Message us directly